![\"USS](\"https:\/\/www.epo.org\/news-events\/news\/2023\/20230703a\/uss-infographic-2022-23-results.jpg?lenya.module=svg&height=300&width=560\" "\\"USS")
<\/a>\u00a0\n<\/p>\n\nThe European Patent Office (EPO) has published
\nthe results of its biennial User Satisfaction Surveys (USS) for 2022\/2023. The latest round of independent surveys indicates high
\nsatisfaction levels with the EPO’s core services – search, examination and
\nopposition. Seven surveys were carried out between September 2022 and April
\n2023 by an independent external research company, covering the end-to-end
\npatent granting process (PGP) and our support services.\n<\/p>\n
\nClose to 7 000 respondents participated, the highest number
\nsince the surveys began. The surveys target users who have experience of the
\nrelevant service during the last 12 months. As such, they provide valuable,
\ndirect and up-to-date feedback on the satisfaction of our users with our key
\nservices. Areas where improvement is needed will now be incorporated into the
\nEPO’s Quality Action Plan.\n<\/p>\n
\nThe importance of surveys<\/b>\n<\/p>\n
\nUser
\nconsultation is essential as it helps the EPO align its quality initiatives
\nwith users‘ needs. While qualitative feedback is gathered through channels such
\nas meetings with user associations and via our website, surveys provide
\nquantitative, anonymous feedback. They offer a representative view of
\nsatisfaction levels across a broad spectrum of users.<\/p>\n","protected":false},"excerpt":{"rendered":"
3 July 2023 \u00a0 The European Patent Office (EPO) has published the results of its biennial User Satisfaction Surveys (USS) for 2022\/2023. The latest round of independent surveys indicates high satisfaction levels with the EPO’s …<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"close","ping_status":"open","template":"","meta":{"footnotes":""},"nachrichtenkategorien":[130],"class_list":["post-35737","nachricht","type-nachricht","status-publish","hentry","nachrichtenkategorie-epa"],"yoast_head":"\n
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<\/a>\u00a0\n<\/p>\n